Delivery Information

At Holiday Customs, we work with a trusted third-party partner to fulfill and ship your orders. Please review the delivery information below to understand our order processing and shipping procedures:

1. Order Processing

1.1. Orders are typically processed within 2-3 business days after payment is received and confirmed.

1.2. We will send you a confirmation email once your order has been processed and is ready for production.

2. Shipping Options

2.1. We offer a range of shipping options to meet your delivery needs. These options may include standard, express, and international shipping, among others.

2.2. Shipping costs are calculated based on the destination, the shipping method selected, and the total weight and size of your order.

3. Estimated Delivery Times

3.1. Delivery times may vary depending on your location and the shipping method selected. It is important to note that the estimated delivery times are provided by our third-party partner.

3.2. You can find the estimated delivery times for your specific location and chosen shipping method during the checkout process.

4. Tracking Orders

4.1. For most orders, you will receive a shipping confirmation email with tracking information once your order has been shipped.

4.2. You can use the tracking information to monitor the progress of your order as it makes its way to your designated shipping address.

5. International Orders

5.1. For international orders, please be aware that customs and import duties may apply. These fees are the responsibility of the recipient, and we recommend checking with your local customs office for more information.

6. Shipping Address

6.1. Please ensure that the shipping address provided during the checkout process is accurate. We are not responsible for orders shipped to incorrect or incomplete addresses.

7. Lost or Delayed Orders

7.1. While we strive to provide accurate delivery estimates, occasionally, orders may be lost or delayed. If you experience a significant delay, please contact us, and we will assist in resolving the issue to the best of our ability.

8. Contact Information

8.1. For any questions or concerns about your order, shipping, or delivery times, please contact our customer support team at support@holidaycustoms.shop.